FAQs

How can I place an order?

You can make an order through our website by filling out a submission form, or by calling us directly at 855-378-1004.

 

Do you have an online catalog?

Yes, you can view it here.

 

Can I check the status of an order I made directly through InVinity?

Yes, you can call us at 855-378-1004 Monday through Friday from 9am-5pm EST to inquire about any order made directly through us.

 

Can I change or cancel my order?

You can change or cancel an order within seven days and only if it has not yet been shipped. To do so, please call us at 855-378-1004 anytime Monday through Friday from 9am-5pm EST or email support@invinitywinerack.com.

 

What is your return policy?

We accept returns if you are not satisfied with your order if received within 30 days of purchase. You will be refunded minus a 20% restocking fee, unless the product(s) you received were damaged or defective, in which case you will receive a full refund.

All items should be sent back to:

 

InVinity
5219 Hickory Park Dr, Suite B
Glen Allen, VA 23059

 

Shipping and handling is only refunded if the merchandise is defective or the wrong item is sent. We do not accept returns on any custom items.

 

Can I track my order online?

Once you place an order with InVinity, you will be given a FedEx tracking number that you can use to track your shipment online.

 

What forms of payment are accepted for online purchases?

Payment may be made by all major credit cards: Visa, MasterCard, Discover, American Express, and PayPal.

 

What shipping options are available?

InVinity uses FedEx to deliver all its products and rates differ depending on the service you select. You can opt for Standard Delivery (5-7 business days), Express Delivery (2 day delivery) or Overnight Delivery (next day delivery). Shipping and handling fees will be calculated once you complete your order.

 

What is your policy on products that arrive broken or damaged?

If any item ordered from InVinity arrives damaged, please call our support department at 855-378-1004 between 9am-5:o0pm Monday through Friday EST or email  support@invinitywinerack.com.

 

Do you ship to Hawaii, Alaska and Puerto Rico?

Yes, but international shipping rates apply.

 

Can orders be shipped to a P.O. box and/or APO/FPO?

No, a physical address is required.

 

Do you ship internationally?

Yes, and international shipping rates are applied.

 

What is your return policy?

Please click here to read about the InVinity Return Policy.

 

What is your privacy policy?

Please click here to read about the InVinity Privacy Policy.