Return Policy

If you are not completely satisfied with your order, please complete our return form and return with the merchandise you are returning within 30 days of receipt for an exchange, a refund, or credit. All returns and exchanges must be in original condition and include all components. Once your return is received and processed, you will be notified via email.

 

Exceptions

 

Any merchandise not in its original condition and/or missing the original Universal Product Code (UPC) cannot be returned.

 

Restocking Fee


A restocking fee of 20% will be charged if they are being returned or refused upon delivery. These fees apply unless the item is defective or damaged, you received the wrong item. In instances of an item being defective please see the warranty section below.

 

Cancellation Fee


Items cancelled after seven days may incur a 20% restocking fee.

 

Shipping & Handling Fees


Shipping & Handling will only be refunded if the item was defective, damaged, the wrong item was sent or the product was made incorrectly.

 

Missing Item or Damaged Product Fee

 

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in its original condition).

 

Damaged, Defective or Incorrect Items

 

If your product is damaged, defective or incorrect please contact our Customer Care Department at 855-378-1004.
If you return a damaged, defective or incorrect item you will receive a credit or an exchange depending on your request. Shipping & Handling will be refunded. Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

 

Personal Items/Data

 

Please remove all personal items or data from any returned products. InVinity is not responsible for any personal items or information included with returned items.

 

Please Note: We do not accept any returns of InVinity products not purchased directly from our site. If you wish to return an InVinity product purchased from another retailer, you must contact them directly.